Returns & Exchanges

At Luxe Research, we stand behind the clinical efficacy of our skincare; if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges. Please ensure products are in their original packaging to qualify for a full refund to your original payment method.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the products in their original box and include the printed return authorization form provided via email.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting the request.

4

Quality Inspection & Refund

Once our laboratory team verifies the return, your refund will be processed and credited back to your account within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing